Refund policy

No Return Policy for SENTIRE By PC

# 1. No Return Policy

At SENTIRE By PC, we take pride in providing high-quality, handcrafted perfumes. Due to the exclusive and delicate nature of our products, we have a strict No Return Policy. This means that we do not accept returns or exchanges once the product has been purchased.

# 2. Exception: Damaged or Broken Bottles

We understand that sometimes accidents happen during shipping. If you receive a damaged or broken bottle, we are committed to making it right. Please follow the steps below to report a damaged or broken item:

- Immediate Inspection: Inspect your package upon delivery. If you notice any damage to the bottle, please do not use the product.

- Report the Damage: Contact our customer support team within 24 hours of receiving the damaged product. You can reach us at sentirebypc@gmail.com or call us at 8005794266.

- Provide Proof: Please provide clear photographs of the damaged bottle, including the packaging it arrived in. This will help us process your request more efficiently.

- Replacement: Once we verify the damage, we will arrange for a replacement bottle to be sent to you at no additional cost. In cases where a replacement is not possible, we will offer a full refund for the damaged product.

# 3. How to Contact Us

For any issues regarding damaged or broken bottles, please contact our support team immediately:

- Email: sentirebypc@gmail.com

- Phone: 8005794266

# 4. Important Notes

- Claims for damaged or broken bottles must be made within 24 hours of delivery.

- We reserve the right to request the return of the damaged product before issuing a replacement or refund.

- This policy does not cover minor cosmetic damages to the packaging or bottle that do not affect the product's usability.

We appreciate your understanding and cooperation. Our team is dedicated to ensuring that you have a positive experience with SENTIRE By PC and that you receive your products in perfect condition.

Warm regards,

SENTIRE By PC Team

Email: sentirebypc@gmail.com

Phone: 8005794266